Frequently Asked Questions
Discover everything you need to know about the world of TOM FORD BEAUTY.
How can I track my TOM FORD BEAUTY order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is the return policy for fragrance and cosmetics?
We accept returns of unopened and unused products within 30 days of purchase. Due to hygiene standards, items that have been opened or tested cannot be returned unless they are defective.
Are TOM FORD BEAUTY products tested on animals?
TOM FORD BEAUTY does not test on animals and we do not ask others to test on our behalf. We are committed to the elimination of animal testing and use the highest quality ingredients to ensure safety and efficacy.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later services such as Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout.
How do I find my perfect shade of foundation or lipstick?
You can use our virtual try-on tool available on the product pages or consult our online Shade Finder guide to match your skin tone with our luxury formulations.